Refund policy

30-day return requests

You may request a return within 30 calendar days after receiving your order. To start a return, email info@zanwdace.shop with your order number, the item you want to return and the reason for the request. The 30-day period is the deadline to request a return; it is not a requirement that the parcel already be back at our facility by that date.

Eligibility

For a change-of-mind return, the item must be unused, in the condition received, and include its original packaging, tags and applicable seals. Please provide an order number or other proof of purchase.

Items used or damaged by the customer and gift cards are excluded from change-of-mind returns. Opening the packaging for a reasonable inspection does not by itself count as use for ordinary goods; the applicable return conditions still apply. These exclusions do not remove rights relating to faulty, damaged, incorrect or otherwise legally nonconforming goods.

How to return an item

Email us within the return-request window.
If we approve your return, we provide a prepaid shipping label and return authorization.
Pack the item securely with the required packaging and order information. Use the supplied label and hand the parcel to the stated carrier within 14 calendar days of receiving the return approval, unless a different arrangement is agreed with us.

Please contact us before sending the item so we can provide the correct prepaid label and receiving instructions.

Return address: 2901 S Capital of Texas Hwy, Austin, TX 78746, United States. The approved label will identify the receiving address. We will explain any different authorized receiving arrangement before you send the return.

Return-shipping charges and restocking fees

We pay the return-shipping cost for approved eligible returns through our prepaid label, including approved change-of-mind returns. We do not charge a restocking fee. Do not purchase a separate shipping service expecting reimbursement unless we have agreed to it first; contact us if the provided return method is unsuitable.

Damaged, defective or incorrect items

Contact us promptly after discovering a problem and provide your order number and relevant photos or details. We will review the issue and arrange a suitable remedy, such as a refund or a replacement where available. We cover the necessary return-shipping cost for a verified issue with an item supplied to you. A request for prompt reporting does not shorten mandatory consumer rights.

Refund amount

For an approved change-of-mind return, we refund the amount actually paid for the returned item and any applicable refundable tax. Original delivery charges already incurred are normally not refunded for a change-of-mind return.

For an incorrect, damaged or defective item, we refund the relevant item amount and applicable refundable tax. If the whole order must be returned because of an issue with the supplied goods, we also refund the original delivery charge. We do not deduct a return-shipping or restocking fee from an eligible refund. Applicable mandatory rights take priority over this policy.

Refund processing and payment method

Within 10 business days after we receive your returned item, we complete our inspection, notify you of the outcome, and initiate the refund if the return meets this policy. This period includes inspection; it does not start only after approval. If an item does not meet the return conditions, we explain the reason before taking further action; we do not silently apply an undisclosed restocking fee.

We refund approved returns through the applicable payment method. If a payment method cannot receive a refund, we agree on an available monetary alternative with you. We cover refund fees and do not require another purchase or acceptance of store credit or a voucher.

The 10-business-day period above covers our inspection and refund initiation, not the date the credit appears in your account. Your bank or payment provider may require additional posting time. Contact us with your order number if you need help checking an initiated refund.

Exchanges

We do not currently offer direct change-of-mind exchanges. Return an eligible item for a refund and place a separate order for the item you want. This does not prevent us from arranging an appropriate replacement for an incorrect, damaged or defective item.

Cancellations

Contact us as soon as possible if you need to cancel. If the order can still be stopped before dispatch, we cancel it and initiate a full refund of the payment collected for that canceled order within 10 business days after confirming the cancellation. The payment-provider posting period described above can apply after initiation. If the order has already shipped, the applicable return process applies.